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Sibbald Training

e-Learning Conflict Resolution in the Workplace

This online course will help supervisors and managers understand common causes of conflict and how to manage these effectively within the workplace.

e-Learning
45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
This course is ideal for
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

Course Aims

This course covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

Course Content

  • The Causes and Symptoms of Conflict at Work
  • Resolving Conflict 
  • The Five Conflict Modes 
  • Using the Modes 
  • Assertiveness 
  • Making Positive Outcomes

Additional Information

Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)