Course Aims

The intention of this course is to ensure each candidate is aware of and sufficiently knowledgeable in customer care specific to the transport industry. It provides a rounded instruction on safe urban driving. Every driver of a Large Goods Vehicle, who is driving for financial gain (a job!) – must, by law, train for 35 hours (that’s 5 days), every 5 years. This course is designed to provide 7 hours of this training towards the 35 hours total required.

 

CPC CRS8656 - Customer Care and Safe Urban Driving

Who Attends

Candidates must hold a current valid Professional Driving Licence

Course Content

Customer care in transport
Driviers role in customer service
Understanding your customer
Customers demands
Resolving problems
Customer communication
Vulnerable road users
Pedestrianised areas
Stopping in built up areas
Risk to cyclists
Blind spots

 
 

Knowledge

Candidates will increase their knowledge base on customer care specific to the transport industry and a rounded instruction on safe urban driving techniques.

Methods

Teaching Methods
A high proportion of discussions, teaching and sharing best practice, group exercises and case studies will be supplemented with classroom based tutorials presentations and videos.

Assessment Methods
Delegates will be continuously assessed during the course. There is no final examination.

Qualifications Obtained

Seven (7) hours added to the candidates Professional Driver record.

Entry Requirements

Attendees must hold a Professional Driver Licence, to check your Driver CPC periodic training hours, please visit Check your Driver CPC periodic training hours - GOV.UK (www.gov.uk)

Please note that training hours can not be repeated within the 5 year period and each session booked must not be a unit already held on your licence

Additional Information

Bespoke Course
Courses can be arranged at your location on a date to suit your needs.

Arrange your course with Sibbald

If pre-scheduled dates are not listed on this page, or if the dates published do not fit your requirement, please contact us as arrangements can be made to suit your needs. 

Chat: Use our chat bot at the bottom right of this page.
Tel: 01501 750900
Email: enquiries@sibbaldtraining.com

Next Available Date:
  • Start Date

    13/12/2022

  • Availability

    17 Places

  • Duration

    1 Day

Book Now