Start Date
05/04/2023
To view our latest course directory, please click here
CPC CRS8656 - Customer Care and Safe Urban Driving
Course Aims
The intention of this course is to ensure each candidate is aware of and sufficiently knowledgeable in customer care specific to the transport industry. It provides a rounded instruction on safe urban driving. Every driver of a Large Goods Vehicle, who is driving for financial gain (a job!) – must, by law, train for 35 hours (that’s 5 days), every 5 years. This course is designed to provide 7 hours of this training towards the 35 hours total required.
Who Attends
Candidates must hold a current valid Professional Driving Licence
Course Content
Customer care in transport
Driviers role in customer service
Understanding your customer
Customers demands
Resolving problems
Customer communication
Vulnerable road users
Pedestrianised areas
Stopping in built up areas
Risk to cyclists
Blind spots
Knowledge
Candidates will increase their knowledge base on customer care specific to the transport industry and a rounded instruction on safe urban driving techniques.
Methods
Teaching Methods
A high proportion of discussions, teaching and sharing best practice, group exercises and case studies will be supplemented with classroom based tutorials presentations and videos.
Assessment Methods
Delegates will be continuously assessed during the course. There is no final examination.
Qualifications Obtained
Seven (7) hours added to the candidates Professional Driver record.
Entry Requirements
Attendees must hold a Professional Driver Licence, to check your Driver CPC periodic training hours, please visit Check your Driver CPC periodic training hours - GOV.UK (www.gov.uk)
Please note that training hours can not be repeated within the 5 year period and each session booked must not be a unit already held on your licence
Additional Information
Bespoke Course
Courses can be arranged at your location on a date to suit your needs.
Arrange your course with Sibbald
If pre-scheduled dates are not listed on this page, or if the dates published do not fit your requirement, please contact us as arrangements can be made to suit your needs.
Chat: Use our chat bot at the bottom right of this page.
Tel: 01501 750900
Email: enquiries@sibbaldtraining.com
Dates & Locations
April 2023
July 2023
August 2023
September 2023
October 2023
November 2023
December 2023
Next Available Date:
-
-
Availability
18 Places
-
Duration
1 Day