Start Date
12/12/2023
Candidates must hold a current valid Professional Driving Licence
Customer care in transport
Driviers role in customer service
Understanding your customer
Customers demands
Resolving problems
Customer communication
Vulnerable road users
Pedestrianised areas
Stopping in built up areas
Risk to cyclists
Blind spots
Candidates will increase their knowledge base on customer care specific to the transport industry and a rounded instruction on safe urban driving techniques.
Teaching Methods
A high proportion of discussions, teaching and sharing best practice, group exercises and case studies will be supplemented with classroom based tutorials presentations and videos.
Assessment Methods
Delegates will be continuously assessed during the course. There is no final examination.
Seven (7) hours added to the candidates Professional Driver record.
Attendees must hold a Professional Driver Licence, to check your Driver CPC periodic training hours, please visit Check your Driver CPC periodic training hours - GOV.UK (www.gov.uk)
Please note that training hours can not be repeated within the 5 year period and each session booked must not be a unit already held on your licence
Bespoke Course
Courses can be arranged at your location on a date to suit your needs.
If pre-scheduled dates are not listed on this page, or if the dates published do not fit your requirement, please contact us as arrangements can be made to suit your needs.
Chat: Use our chat bot at the bottom right of this page.
Tel: 01501 750900
Email: enquiries@sibbaldtraining.com
Sibbald Park, Blackridge
18/11/2023
Fully Booked
08:30 - 16:30
12/12/2023
20 Places
1 Day