CPC CRS8656 - Customer Care and Safe Urban Driving

Course Aims

The intention of this course is to ensure each candidate is aware of and sufficiently knowledgeable in customer care specific to the transport industry. It provides a rounded instruction on safe urban driving. Every driver of a Large Goods Vehicle, who is driving for financial gain (a job!) – must, by law, train for 35 hours (that’s 5 days), every 5 years. This course is designed to provide 7 hours of this training towards the 35 hours total required.

CPC CRS8656 - Customer Care and Safe Urban Driving

Who Attends

Candidates must hold a current valid Professional Driving Licence

Course Content

Customer care in transport
Drivers role in customer service
Understanding your customer
Customers demands
Resolving problems
Customer communication
Vulnerable road users
Pedestrianised areas
Stopping in built up areas
Risk to cyclists
Blind spots

Course Duration

This is a 1 day course.

Maximum Candidates

Maximum attendees: 20 candidates

Qualifications Obtained

Seven (7) hours added to the candidates Professional Driver record.

Entry Requirements

Attendees must hold a Professional Driver Licence, to check your Driver CPC periodic training hours, please visit Check your Driver CPC periodic training hours - GOV.UK (www.gov.uk)

Please note that training hours can not be repeated within the 5 year period and each session booked must not be a unit already held on your licence

Additional Information

Where 5 Driver CPC modules are purchased per candidate, the 5 bundle price is £325 + VAT. Please contact us for further information.

Download Course Content

Click here to download the course content and description

Arrange your course with Sibbald

If pre-scheduled dates are not listed on this page, or if the dates published do not fit your requirement, please contact us as arrangements can be made to suit your needs.

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Tel: 01501 750900
Email: enquiries@sibbaldtraining.com