Course Aims
Customer service is the act of taking care of the customer’s needs by providing and delivering
professional, helpful, high quality service and assistance before, during, and after the customer's
requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great
customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s
so vital. It then goes into detail about the goals of great customer service, communication skills both
verbal and non-verbal, discovering and understanding customer needs and much more.
Course Content
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
Arrange your course with Sibbald
If pre-scheduled dates are not listed on this page, or if the dates published do not fit your requirement, please contact us as arrangements can be made to suit your needs.
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Tel: 01501 750900
Email: enquiries@sibbaldtraining.com