Course Aims
This course covers a range of problems that occur in the workplace - and how they can be
recognised, controlled and solved.
You'll learn about the three main areas in which problems can occur - people tasks and resources.
Problems with people can include personality clashes, dangerous, offensive or illegal behaviour,
poor communication and differences of opinion.
You'll learn about the Equality Act 2010 and how it applies to discrimination.
There'll be coverage of time-wasting - due to individual actions and poorly organised work systems -
and how to ensure time at work is spent productively.
It'll also cover problems with resources, such as a lack of raw materials or equipment.
You'll discover the ways problems can be solved by the actions of managers, employees and outside
organisations.
Finally, we'll investigate the use of arbitration, negotiation, compromise, conciliation and mediation
to resolve conflicts - and the many benefits these resolutions can bring to the workplace.
Who Attends
This course is aimed at supervisors and managers that want to develop problem solving skills in the
workplace. The course can be a great starting point for people new to their leadership role as well
as more established managers that want to enhance their skills. This acts as a great introduction to
the subject.
This course can be sold to individuals who are doing the training for themselves or it can be pitched
to businesses who might want to put all of their first line management team through the training, so
they all work in the same way and have the same skill set.
Course Content
Introduction and People Problems
Problems With Tasks
Successful Resolutions
Arrange your course with Sibbald
If pre-scheduled dates are not listed on this page, or if the dates published do not fit your requirement, please contact us as arrangements can be made to suit your needs.
Chat: Use our chat bot at the bottom right of this page.
Tel: 01501 750900
Email: enquiries@sibbaldtraining.com